Shipping & Returns
Shipping Policy
Welcome to Benzo. We’re committed to providing a smooth and reliable delivery experience for all our customers across the UK.
Shipping Coverage
We currently offer shipping across the United Kingdom only.
Delivery Time
All orders are processed within 3 to 4 business days.
Once dispatched, delivery typically takes 9 to19 business days.
Please note:
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Business days are Monday to Friday, excluding public holidays.
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Delivery times may vary slightly during peak seasons, sales, or unforeseen circumstances (e.g., weather or courier delays).
Shipping Costs
We Do Not Charge Any Shipping Cost All over in United Kingdom . In United Kingdom Our Shipping Is Free.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your parcel through the courier's website using the tracking number provided. We Will Provide You Mostly Evri And Royal Mail Tracking Information.
Missed Deliveries
If no one is available to receive the parcel, the courier will usually attempt re-delivery or leave a collection card with further instructions. It is the customer’s responsibility to arrange redelivery or collection with the courier.
Address Accuracy
Please double-check your delivery address at checkout. Benzo is not responsible for delays or lost orders due to incorrect or incomplete shipping details.
Return & Exchange Policy
Thank you for shopping with Benzo. We aim to ensure our customers are fully satisfied with their purchases. If you’re not completely happy with your order, we’re here to help.
Returns
You have 30 days from the date you receive your item to request a return.
To be eligible for a return, the item must:
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Be in original condition, unused, and unwashed
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Be in the original packaging with all tags and labels attached
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Include the proof of purchase (e.g., order confirmation or invoice)
Note: Items that are damaged due to misuse, not in their original condition, or returned after the 30-day period may not be eligible for a refund.
Exchanges
If you'd like to exchange an item, please contact us within 30 days of receiving your order. The product must meet the same conditions listed above. Once we receive your return, we will dispatch the replacement (On Your Shipping Address )
Return Process
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Contact Us at [info@benzo.co.uk] with your order number and reason for return.
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We will provide return instructions and a return address.
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You are responsible for the return shipping cost unless the item was faulty or incorrect.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 2-3 business days.
Faulty or Incorrect Items
If you received a damaged, defective, or wrong item, please contact us immediately with photos. We will arrange a replacement or a full refund, including any delivery costs.
Contact Us
If you have any questions regarding returns or exchanges, please reach out to us at
Email: info@benzo.co.uk
Phone +447446432804